5-Year Warranty Terms & Conditions

  1. Warranty Coverage

Plasma Clean Air Ltd (“the Company”) offers a limited five (5) year warranty (“Warranty”) on all newly purchased Plasma Clean Air products (“Products”). This Warranty covers manufacturing defects in materials or workmanship under normal use and operating conditions, provided the Product has been:

  • installed and commissioned in accordance with the Company’s latest Installation, Operation & Maintenance (O&M) Manual; and
  • maintained in accordance with these Terms.
  1. Eligibility for Warranty

To qualify for this Warranty, the following conditions must be met:

  • The Product must be newly purchased from Plasma Clean Air or an authorised distributor/reseller.
  • Installation must be performed in strict accordance with the current O&M Manual.
  • The installation must be commissioned and approved by Plasma Clean Air or an authorised service partner through a Post-Installation Warranty Check.
  • The Product must be subject to an ongoing maintenance plan provided by Plasma Clean Air or an authorised service partner.
  • Proof of purchase, installation approval, and an active maintenance contract must be made available upon request.

Important: The 5-year Warranty does not apply in cases of incorrect, incomplete, or unsuitable installation.

  1. Maintenance Requirement
  • The Warranty remains valid only where all scheduled maintenance services are performed by Plasma Clean Air or its authorised service partners in accordance with the prescribed schedule.
  • Failure to adhere to the required maintenance frequency will result in the Warranty being automatically void.
  1. Third-Party Handling
  • Any unauthorised repair, modification, or maintenance of the Product by a third party will void this Warranty.
  • Routine inspection or general building management activities that do not involve servicing or repair will not, on their own, invalidate the Warranty.
  1. Scope of Warranty

If the Warranty conditions are met, the Company will, at its sole discretion:

  • repair or replace defective components arising from manufacturing faults; and
  • cover the associated parts and labour required for the repair or replacement.
  • All Warranty work must be carried out by Plasma Clean Air or its authorised service partner.
  1. Exclusions

This Warranty does not cover:

  • Products not installed or commissioned in accordance with the O&M Manual and not approved by Plasma Clean Air or its authorised service partner through a Post-Installation Warranty Check;
  • Products maintained by an unauthorised third party;
  • Failures or defects arising from misuse, abuse, neglect, accident, or improper use;
  • Damage caused by external events, including but not limited to power surges, flooding, fire, or other environmental factors;
  • Consumables or parts subject to regular wear and tear;
  • Incidental, indirect, or consequential damages, including (without limitation) loss of business, revenue, or downtime.
  1. Warranty Claims Process

To make a Warranty claim, the customer must submit the following to Plasma Clean Air within thirty (30) days of discovering any fault:

  • Proof of purchase;
  • Records of ongoing maintenance;
  • Confirmation of approved installation and commissioning via the Post-Installation Warranty Check;
  • A description of the fault together with supporting evidence (e.g., photographs, videos).

The Company reserves the right to inspect the Product prior to accepting or rejecting any Warranty claim.

  1. Limitation of Liability

The Company’s liability under this Warranty is strictly limited to the repair or replacement of the affected Product as described above.

  1. Modifications and Updates

Plasma Clean Air reserves the right to amend these Terms and Conditions. Any amendments will apply only to Products purchased after the amendment date. Existing warranties will remain governed by the version in effect at the time of purchase.

  1. Standard Terms of Sale

These Warranty Terms and Conditions form part of the Company’s Standard Terms and Conditions of Sale, which are available at plasma-clean.com/terms-conditions.